Privacy Policy

1. Processing of personal data

The purpose of this document is to inform you of the rules that will regulate the processing of personal data provided by the user of the website www.tucal.es (the Website), the TUCAL client or, where appropriate, the interested parties. who act on their behalf (for the purposes of this document, it will be understood that the term “Users” refers to all of the above).

TUCAL guarantees the confidentiality of the personal data provided by Users and their treatment in accordance with current legislation on the protection of personal data, having installed all the means and technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the personal data provided. Despite this, Users must be aware that Internet security measures are not impregnable.

Data controller

Identification: Tubería y Calderería, S.L. (TUCAL)
Postal address: Parroquia de Guísamo B-13, Polígono Industrial de Bergondo, 15165 Bergondo – A Coruña (Spain)
Telephone: +34 981 795 722
Email: tucal@tucal.es

Purposes of data processing and legal bases that allow processing

• The data provided by the Users through a contact form (or in another medium) will be processed in order to manage the request, query or comment raised therein. In this case, the legal basis for the data processing is your consent.
• The data provided by the Users through a budget request form will be processed in order to send the requested budget, its monitoring and the management of queries related to it. In this case, the legal basis for the processing of the data is your consent and the management of the pre-contractual relationship with the User.
• Likewise, in the event that the User subscribes by any means a budget or contract with TUCAL, the above data and those provided on the occasion of the contracting of a TUCAL product or service will be processed by this company to manage their request, the supply of products and / or the provision of services related to it, as well as for the management of related queries and / or claims. In this case, the legal basis for the treatment of the data is the execution of the contractual relationship with the Users.

TUCAL may carry out satisfaction surveys or surveys related to the products and services provided, in these cases the legal basis for the treatment being the management of the contractual relationship and the legitimate interest of TUCAL in improving its products and services, as well as the advantages associated with them.

Regarding the sending of newsletters and / or commercial communications related to TUCAL products or services, the User is informed of the following:

TUCAL may protect the legitimate interest of communicating to the User information about TUCAL services or products that may be of interest to them because they are related to services or products that have been contracted by the User.

On the other hand, in the case of those Users who have given their consent, TUCAL will process their personal data to periodically send them newsletters and / or information about TUCAL products, activities, services or actions. This information may be sent by any means, including electronic communication, and even when the User has not contracted any service. In this case, the legal basis for the treatment of the data is the consent of the Users, without in any case the withdrawal of this consent conditioning the execution of any contract signed by the Users.

Users must fill in all the fields of the corresponding form. In cases where the completion of all the fields of the form is not mandatory, the fields that are mandatory will be marked with an asterisk (*) in said form. Likewise, in the event that the User uses another means to contract a product or service, he must provide the data that is required. If you do not provide all the mandatory data, we will not be able to meet the request of the Users, or process the contracting of the products or services requested.

Time during which the data will be kept

The processing of data for the sending of newsletters and / or commercial information based on consent will be carried out as long as the User does not revoke said consent and while the purposes for which said personal data have been collected remain unchanged.

The data that is processed for the other purposes stated in the previous section will be kept as long as they are necessary for the management of the User’s request and / or the execution of the contract, as well as the time necessary to comply with the corresponding legal obligations.

Subsequently, the personal data will be blocked, which will remain at the exclusive disposal of the judges and courts, the Public Prosecutor’s Office or the competent authorities for the demand of possible responsibilities, during the limitation period of the same. Once the aforementioned period has elapsed, TUCAL will proceed to delete the data.

Recipients to whom the data will be communicated

No transfers of personal data will be made to third parties except in cases where they are covered by the execution of a contract and / or when there is a legal obligation.

On the other hand, those in charge of the treatment designated by TUCAL at all times, that is, certain providers who for the purposes of the contracted service provision have to access personal data and who, by way of example, may have access to the personal data of the Users. and without limitation, they perform their services in the following sectors: web platform services, administrative services, payment processing, delivery and transportation management, email distribution, marketing services. In the event that those in charge of the treatment need to access personal data, they will use them only for the provision of the service and in accordance with our instructions.

In order to fulfill the purposes described in this Privacy Policy, it may be necessary to carry out international transfers of Users’ personal data to service providers. In the event that said providers are established in countries where the level of protection is not the same as that provided in the European Economic Area, we will adopt the appropriate guarantees in accordance with the regulations on data protection, requesting, if necessary, prior consent. of each User.

Users may request more detailed information regarding the recipients of their data through the addresses indicated in this document, indicating the specific treatment on whose recipients they request information.

Users’ rights and duties

Users can exercise the rights of access, rectification, deletion and portability of their personal data, opposition and limitation to the processing of their data.

Any User has the right to obtain confirmation about whether we are treating personal data that concerns them and to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data already are not necessary for the purposes for which they were collected.

In certain circumstances, Users may request the limitation of the processing of their data, in which case TUCAL may keep the data for the exercise or defense of claims.

Likewise, in certain circumstances, when the legal basis that enables the treatment is legitimate interest, Users may exercise the right of opposition.

When the basis of the treatment is the consent, the Users may revoke it at any time, as well as, where appropriate, modify the consents given when they deem it convenient.

When the legal basis that enables the treatment is the existence of a contractual relationship or consent, Users may exercise the right to portability of their data.

To exercise their rights, Users may contact TUCAL through the email address tucal@tucal.es, or at the following address: Tubería y Calderería, S.L. – Data protection, Parroquia de Guísamo B-13, Polígono Industrial de Bergondo, 15165 Bergondo – A Coruña (Spain), indicating the details corresponding to your request and duly proving your identity.

Users are informed that they have the right to obtain information on the exercise of their rights and / or file a claim with the Spanish Data Protection Agency (www.aepd.es).

The User will be responsible for the veracity of the data provided to TUCAL, reserving the right to exclude from the registered services any User who provides false data, without prejudice to any other legal actions that may proceed. In the same way, it is the User’s responsibility to keep the personal data that he has provided up to date.

2. Obtaining data from browsing the Website. Browsing with cookies

TUCAL obtains through cookies browsing data of users who browse the Website in order to manage it. Likewise, it is stated that these data are obtained for statistical purposes, requesting the prior consent of the user for these purposes.

The use of cookies on the Website will be governed by the provisions of TUCAL’s Cookies Policy.

3. Modification

TUCAL reserves the right to modify this policy to adapt it to new developments or legislative and jurisprudential requirements, as well as to industry practices. Users will be notified of any modification that affects the processing of their personal data and their consent will be requested, in cases where it is established by the applicable regulations at all times.